Our Services

We all had to adapt with the pandemic and how we engage with customers and their expectations of us changed. How are you managing your customer feedback to be better at what you do? Have you gone digital - we can help you review your feedback to ensure it is truly allowing you to hear what your customers have to say 

What does your service feel like from a customer perspective and how do you continue to provide a service that meets customers needs while balancing ever growing costs. Our lean service reviews allow you to shape your services based on what is important to your customers and eliminate waste and save you money. 

Helping your team to be the best that they can be is a crucial factor in delivering great customer service. We can work with some or all of your team to help them be the best versions of them, develop their careers and create a coaching culture within your organisation.

We carry out an assessment of your complaints process against any relevant regulatory requirements your organisation may have, we take good practice and look at the skills your team need to manage complaints well and provide you with an action plan that will put you on the path to transformative customer service those golden nuggets that are complaints

We combine our extensive customer service experience with our lean six sigma approach to help you carry out lean reviews focusing on your customer needs and helping deliver services that provide value for money.

We partner with Big Picture Training to deliver bespoke customer service training. This can be independent or part of a wider review of customer service.