Siân Humphreys, our owner has worked in customer focused organisations all of her career and has seen what great customer service and experience can look like if you provide the right environment and processes.
Siân and the team are passionate about giving a colleagues the opportunity to be the best version of themselves and the freedom to deliver great experience for every customer.
We have experience of working in and with a range of organisations from larger national providers to smaller local organisations that are part of their local community as well as contractors who provide services to these businesses.
All of the people we work with share the same passion delivering a great customer experience and continually improving.
We have a truly collaborative way of working to help you identify what needs your organisation has and what will work best for you. No two businesses are the same and different solutions work for different organisations to create a culture of continuous improvement.
We offer a variety of services from a fully immersive review of your customer experience including customer engagement, customer journey mapping, gap analysis, staff training, consultancy projects. We can also help you create your polices and processes across a wide range of service.
We are Lean Six Sigma qualified and have qualified business coaches and trainers amongst us.